nikke Privacy Policy

This page describes what we collect when you use nikke and how we keep that data protected. Our privacy approach balances transparency with security. We collect only the information necessary to operate the platform, verify your identity, process payments, and comply with law. We do not sell your data to third parties unrelated to your service.

We at nikke operate across multiple jurisdictions in Southeast Asia, including Indonesia. Our servers, payment processors, and support teams may sit outside your home jurisdiction. This policy explains where your data travels, who can access it, and what rights you have to review, correct, or request deletion of your information.

Our commitment is simple: your data is secure, your privacy is respected, and you have the right to understand how we use your information. If you have questions after reading this policy, contact our support team via email or chat. We respond to data-access requests and privacy inquiries within standard timeframes.

What Data We Collect on nikke

When you create an account on nikke, we collect your full name, email address, phone number, and date of birth. This information is required for account setup and identity verification.

To use our deposit and withdrawal features, we collect additional information during KYC (Know Your Customer) verification. We request a photo of your government-issued ID (national ID, passport, or equivalent), a selfie to confirm the person in the ID matches your account holder, and proof of address (such as a utility bill or rental agreement). We also collect your banking or payment account details (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or other providers).

During gameplay and betting, we log your activity. This includes:

Games and tables you access (live-dealer baccarat, blackjack, roulette, slots, sportsbook markets)
Bets placed, amounts wagered, and outcomes
Deposits and withdrawals, including amounts and timestamps
Your account balance history
Device information (IP address, browser type, operating system)
Timestamps and duration of sessions

We also collect technical data. When you use nikke on web or mobile, our servers log your IP address, which can indicate your approximate location. We store cookies on your device to recognize you on future visits and maintain your session. We use analytics tools to track how you navigate our platform — which sections you visit, how long you stay, and what features you use.

What nikke collects at a glance

Account registration: name, email, phone, date of birth
Identity verification: ID photo, selfie, address proof
Payment details: bank account or e-wallet information
Activity logs: all games, bets, deposits, withdrawals
Technical data: IP address, device info, cookies, browsing patterns

How We Use Your Data

We use your account information to verify your identity and comply with anti-money-laundering (AML) and Know Your Customer (KYC) regulations. These legal requirements exist in most jurisdictions where online gaming is permitted, including Indonesia. Without KYC, we cannot process deposits or withdrawals.

We use payment details to execute deposits and withdrawals. When you request a withdrawal, our system checks your account history to ensure the funds originated from legitimate account activity (not from external money transfers designed to evade regulations). We also use payment information to investigate disputes — for example, if you claim a withdrawal did not arrive, we verify with the payment provider.

We use your activity logs to support our sportsbook and casino operations. Your bet history, game history, and balance changes are essential records for settlement, dispute resolution, and compliance. If you dispute a live-table outcome during a baccarat session, we review video footage of that session alongside your activity log to investigate fairly.

We use technical data (IP address, device info, cookies) for security and fraud prevention. If we detect unusual login patterns — for example, login attempts from multiple countries within hours — we may lock your account temporarily and ask for 2FA (two-factor authentication) verification. This protects you from unauthorized access.

We use analytics to improve nikke. We analyze which games are popular, which payment methods are preferred, and where players experience technical issues. This data helps us prioritize features, add missing payment options, and fix bugs. We perform this analysis in aggregate (e.g., "non-specific info of players use mobile banking") rather than individually.

How We Protect Your Data

We at nikke employ industry-standard encryption. All connections between your device and our servers use TLS (Transport Layer Security), the same technology banks use. This means your login credentials, payment information, and account history are encrypted in transit and cannot be intercepted by external parties.

We store data in encrypted databases. Even if a database were compromised (a rare scenario), encrypted data would be unreadable without decryption keys. We restrict access to data on a need-to-know basis. Support staff see only the information necessary to help you; payment processors do not see your ID number; fraud investigators do not see your password.

Our servers are hosted in geographically distributed data centres with automated backups. If one facility experiences an outage, your data is automatically restored from backup on another server. We perform regular security audits and penetration testing to identify and fix vulnerabilities before attackers can exploit them.

We require employees to sign confidentiality agreements. Anyone with access to your data must agree to keep it confidential and use it only for legitimate business purposes. We fire any employee who violates this agreement.

Note: No security system is non-specific info foolproof. While we implement industry-standard protections, we cannot guarantee that data breaches will never occur. In the event of a breach, we notify affected users and take corrective steps as required by law.

We share your data with certain third parties only as necessary to provide our service. Payment processors (the companies behind local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank transfer systems) receive your payment information to execute deposits and withdrawals. These processors are bound by their own privacy policies and security standards.

We may share your data with legal authorities if required by law. For example, if a court order arrives requesting information about a specific user, we comply. We also share data with regulatory bodies overseeing online gaming in jurisdictions where we operate.

We do not sell your data to marketing companies, data brokers, or unrelated third parties. We do not share your information with social media platforms or advertisers for targeted marketing purposes.

How Long We Keep Your Data

We retain your account information for as long as your account is active. If you close your account, we keep records for a minimum of two years to comply with financial and gaming regulations. After this period, we delete or anonymize your personal data unless we are legally required to retain it longer.

Activity logs (bet history, game history, withdrawals) are retained for at least two years for dispute resolution and compliance purposes. We may retain them longer if ongoing investigations or regulatory audits require the data.

Your Rights

You have the right to access your data. Contact our support team to request a copy of all personal information we hold about you. We respond within a reasonable timeframe (typically within days to a week).

You have the right to correct inaccurate data. If your name, email, or phone number is wrong in our records, contact support and we will correct it immediately.

You have the right to request deletion of your data. In most cases, we can delete your personal information (name, email, phone) after your account is closed and the two-year legal retention period expires. Note that activity logs may be retained longer for compliance and dispute resolution.

You have the right to lodge a complaint with your regional data protection authority if you believe we have violated your privacy rights. In Indonesia, the relevant authority is the Ministry of Communication and Information Technology (Kominfo).

Cookies and Tracking

We use cookies to maintain your session, remember your preferences, and track your browsing behavior on nikke. Cookies are small files stored on your device that contain session information. They help us recognize you when you return to nikke and keep you logged in across page loads.

Most browsers allow you to disable cookies or request notification before a cookie is set. If you disable cookies, nikke may not function properly — for example, you may be logged out unexpectedly.

We use analytics tools (such as Google Analytics) to understand how players navigate nikke. These tools track page views, clicks, and session duration in aggregate. Analytics help us improve the user experience but do not identify you individually.

Contact Us About Privacy

If you have questions about this privacy policy, want to request access to your data, or believe we have violated your privacy rights, contact our support team. Send an email to our privacy contact address listed on the nikke website, or use the contact form on your account dashboard.

We respond to privacy inquiries within a reasonable timeframe. For complex requests (such as providing a full copy of your activity logs), we may need additional time to retrieve and format the data securely.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we notify users via email or by posting a notice on the nikke website. Your continued use of nikke after such notification constitutes acceptance of the updated policy.

Jurisdiction and Cross-Border Data Transfer

nikke operates across multiple jurisdictions. Your data may be stored on servers located outside your home country — for example, servers in Singapore, Malaysia, or other Southeast Asian data centres. By using nikke, you acknowledge that your data may be transferred internationally and processed outside your jurisdiction. We ensure that such transfers comply with applicable data protection laws.

Our services are available only where local law permits. If you access nikke from a jurisdiction where online gaming is prohibited or heavily restricted, your account may be limited or closed in compliance with local regulations. We do not provide services in such jurisdictions intentionally, but geographic enforcement is imperfect; if you violate local laws by accessing nikke, that is your responsibility.

Our Privacy Commitment

Privacy protection is integral to our operation on nikke. We collect only necessary data, protect it with industry-standard encryption, restrict access, and respect your rights to access, correct, and delete your information. We comply with KYC and AML regulations because they exist to prevent fraud and money laundering — rules that protect both you and us.

If you have privacy concerns or questions after reviewing this policy, our support team is ready to help. We are transparent about our practices and welcome dialogue about how we handle your data. Your trust is essential to our platform, and we work to earn it through clear communication and robust security practices.